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Use the VĒRA Order Tracking page to check available tracking information for your order. You can also review your account for order details where available.

Delivery timing can vary depending on the order and destination. Refer to your order updates and tracking information for the most relevant status. For order-specific assistance, contact VĒRA Customer Care.

Contact VĒRA as soon as possible if you need to request a change or cancellation. Once an order has moved further into processing or fulfilment, a change may no longer be possible.

The current VĒRA Returns & Refund Policy provides a 30-day return window. Eligible items should be unused, in the same condition as received and in their original packaging.

Contact VĒRA Customer Care with your order details and a clear description of the issue. Under the current policy, exchanges are available for defective or damaged items.

Once a returned item has been received and inspected, you will be informed whether the refund is approved. Approved refunds are returned to the original payment method. Bank or payment-provider processing times can vary.

The currently published VĒRA policy states that sale items are not refundable. Please review the full Returns & Refund Policy before sending anything back.

Review the sizing information available with the product before ordering. If you are unsure about a specific item, contact VĒRA with the product name or link for guidance.

Product pages are the first place to review available information. For additional questions about availability, fit, materials, fragrance or a collection, contact the VĒRA team directly.

Visit My Account to access the account features and order information available to you.

If checkout does not complete as expected, verify the information entered and try again. If the issue continues, contact VĒRA Customer Care with the relevant details so the team can assist. Never send card numbers or other sensitive payment credentials by email.