01
Check eligibility
The return should be requested within 30 days of purchase and the item should remain unused, in its original condition and original packaging.
Customer Care · VĒRA
Returns should feel
clear and considered.
We want every VĒRA purchase to feel right. If something is not quite as expected, this page explains how returns, refunds and exchanges are handled.
30-Day Returns
Original Condition
Proof of Purchase
Refund Review
Order Support
VĒRA Customer Care
30-Day Returns
Original Condition
Proof of Purchase
Refund Review
Order Support
VĒRA Customer Care
How it works
A simple return journey.
Before returning an item, review the eligibility requirements below. If you need help with your order, contact our team at info@vera.pk.
02
Keep proof of purchase
A receipt or other valid proof of purchase is required to complete a return request.
03
Return & inspection
Once the return is received, it is inspected before the refund is approved or declined.
04
Refund processed
Approved refunds are returned to the original payment method. Bank or card processing times may vary after the refund is issued.
01
Eligibility
When a return can be accepted.
Our returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a full refund or exchange under this policy.
To be eligible for a return, the item must be unused and in the same condition in which it was received. It should also be returned in its original packaging.
A receipt or proof of purchase is required to complete the return.
Important
Please contact VĒRA before sending a return so the team can guide you on the correct return process.
02
Refunds
What happens after we receive your return.
Once your return is received and inspected, you will be notified that the returned item has been received. You will also be informed whether the refund has been approved or rejected.
If approved, the refund will be processed back to the original payment method. The time it takes to appear in your account may depend on your bank, card issuer or payment provider.
Approved
Refund to original payment method
Processing
Timing may vary by payment provider
03
Exchanges
For defective or damaged items.
Under the current VĒRA policy, items are replaced when they are defective or damaged. If you believe an item arrived with a defect or damage, contact info@vera.pk with your order details before sending anything back.
Helpful tip
Include your order number and clear details of the issue so the team can assist more efficiently.
04
Sale Items
Sale purchases.
The currently published VĒRA policy states that only regular-priced items may be refunded and sale items are not refundable.
SALE ITEMS
Not refundable under the current policy.
05
Return Shipping
Shipping a return back.
Customers are responsible for the shipping costs associated with returning an item. Return shipping costs are non-refundable under the current policy.
For higher-value returns, using a trackable shipping service or suitable shipping insurance may help provide additional delivery visibility.
Before you ship
Contact VĒRA first for return instructions. Do not send a return without confirming the correct process.
06
Need Help?
We are here to assist.
For questions about a return, refund or exchange, contact our team and include your order details so we can understand your request more quickly.
Customer Care
info@vera.pk
Contact VĒRA
Quick Answers
Return & refund essentials.
The current VĒRA returns policy provides a 30-day return window.
The item should be unused, in the same condition as received and in its original packaging.
Yes. A receipt or other proof of purchase is required to complete a return.
The currently published policy states that sale items are not refundable.
Under the current policy, return shipping costs are paid by the customer and are non-refundable.
VĒRA Customer Care
Questions before
you send it back?
Contact our team first and we will help you understand the next step for your return, refund or exchange request.